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Give your customers something sweet – and update your IT services!

Since June is the official National Candy Month, we are going to spend some time talking about sweet things – and we’re going to start by talking about how to sweeten the buying experiences for your customers via IT services. Many companies assume – understandably – that IT services are mostly a background/backroom consideration, something that the client actually isn’t involved in. But everything in business is connected, and today’s latest advanced services connected to customers in all new ways. Is it time you increased your value offering with some of these treats?

Data Security is Important, and Customers Know It

Data breaches tend to make a lot of splashy headlines, and customers are passionately concerned about the security of their private data: Much of any company’s reputation relies on data security, especially these days when an online buying option is common to most industries. That data security that you are investing in isn’t just for compliance or making lawyers happy or avoiding a hacking attempt that disrupts business. It’s about showing the customers you understand and care what happens to their personal information – where it is stored, how it is used, and how it is encrypted. Don’t be afraid to boast about your security upgrades! They are a benefit to your customers, too.

Immediate Contact Options Will Answer Questions Fast

The ability to immediately post a message in a Facebook Group, or open a chat box on a company website, or shoot a colleague a quick question over Yammer, should not be underestimated. Customers appreciate when their questions are answered quickly: They don’t like to hang around listening to on-hold music, or trying to search through a new website, or needed to send an email they aren’t sure anyone will ever read. Fortunately, today’s services provide ways to communicate much more directly and to find experts instantly when required. When customers get such a speedy, full response, they become much more invested.

Don’t Do Mobile? Do Mobile

Today’s buyers are a mobile bunch – there’s no getting around or denying it. More searching is done on mobile devices than desktops. Google’s new SEO approach ranks pages by how well they do on mobile devices before considering desktops. It’s time to embrace mobile.

We understand that investing in an optimized website, app, mobile data protection, and all the rest of it may seem like a weighty undertaking: However, it’s all one package. You need the security, and the optimization process, and the mobile data storage strategy, to make it all work together. That’s why it’s all right to bring in external IT services to help set up and manage mobile services. Your on-the-go customers will appreciate it.

CRM Can Make Customers Feel Special Again

How long has it been since you overhauled your CRM systems? Maybe it’s time for an upgrade that automatically tracks customer loyalty points and discounts, can send out recommendations for specific products based on behavior, and never forgets to email customer surveys, newsletters, or other significant bits of information. Automation is just one of the tricks that the latest CRM solutions can offer – they are also compatible with a vast array of apps and platforms that you may already be using, so don’t hesitate to improve CRM if the time has come!

Faster Upgrades for More Capabilities (and Scalability)

IT services have a significant benefit over hardware like servers: They are far, far easier to upgrade. Have you been wanting to upgrade your IT capabilities for a while, but haven’t reached a point where you are ready to replace hardware yet? It may be time to switch to cloud-based IT services that receive automatic updates and are easy to customize and upgrade as your business grows…so that your customers don’t get left behind.

The Power of Simplification

Finally, think about giving your customers a treat by making things simpler. Many of today’s IT services are more about making things less confusing rather than adding new abilities. That means slimming down websites, cleaning up inter-office platforms, reducing the number of tools and formats you use, and overall making everything more minimalistic. Customers, short on time and tried of complex interfaces, tend to love these sorts of changes.

Is something else on your list to deliver to customers? Let us know what it is! InfiNet Solutions can help your Omaha company achieve its systems goals: Let us know how to help at [email protected] or give us a call to ask about services at (402) 895--5777.

Memorial Day has been observed on the final Monday in May each year since 1971, but this occasion traces its roots back much farther in our country’s history. Originally known as Decoration Day, this day was first established during the Civil War in 1862 and was marked by loved ones decorating the graves of those who gave their lives serving in the Confederate Army. After the war, in 1868, the veterans of the Union Army soon added their own traditions to the mix, eventually leading to the creation of the ceremonies and customs we know today.

Today, Memorial Day is the more somber counterpart of Veterans Day. It is a day set aside to honor and remember those who have given their lives while serving in the military. It’s appropriate to mark this occasion by visiting cemeteries and war memorials, honoring their sacrifice.

This day holds special meaning for us at InfiNet Solutions. We will be closed Memorial Day to honor the memory of all those who have gone before, and have given their lives for us. If you have to work, please take a moment to honor their memory.

Cloud computing makes big news in the races – and gives us a chance to talk about the benefits of data solutions!

There’s an old saying we just made up that says, “When a trend finally wins a horse race, you know it’s here for the long haul.” We’re specifically talking about the big news that, after a break that involved skipping the Kentucky Derby, the racehorse by the name of Cloud Computing racked up a big in the Preakness race. Maybe not so exciting to those who don’t follow the races, but hey, 1) there’s a racehorse named after a data solution, and that’s pretty fun, plus 2) this gives us an excuse to talk about the advantages of cloud computing to businesses that are still considering adopting cloud solutions.

Scalability

One advantage that smaller businesses sometimes miss when reviewing the benefits of cloud computing is the innate scalability. It may not seem like much in your current business model, but when the time comes to expand, open new branches, increase your customer base, or fulfill a greater number of orders, cloud computing makes growth far easier than it used to be. By pushing customer, order and inventory data into the cloud, it becomes effortless to upgrade many of your business functions to deal with suddenly larger (or, in some cases, suddenly smaller) numbers. Without cloud computing, the process requires replacing hardware and generally spending far more time and resources on meeting new demand.

Automated Data Entry

Data entry has become revolutionized by a combination of cloud computing and artificial intelligence, allowing software to become much more open-ended and smarter about filling out forms. You’ve probably experienced a little of this when Google, Apple or another brand offers to autofill address and contact forms for you based on information stored in the cloud. Data entry solutions do much the same thing, except they are more complex systems that access a larger variety of information about the company and (within chosen limits) the customers. This reduces human error, reduces the need for data entry positions, and helps the workflow process speed up, making it an easy option for the average company.

Collaboration

A lot of people talk about collaboration in business, but in cloud computing, this has a very direct definition: The ability for multiple people to work on the same document, at the same time, from remote locations. Google Drive, for example, is one of the more common (and freed) collaboration tools used by small businesses and students where teams need to work on the same document together, but are kept from physical meetings by complex schedules. Editing, commenting, and chat features allow people to collaborate on a document in an online setting instead, which again speeds up workflow. Even common doc software like Microsoft Word is beginning to embrace this cloud-fueled collaboration.

Efficient Management

All right, let’s take the above example: If you have everyone working on the same document, how does a manager tell who is responsible for any particular action? Through in-depth tracking, of course, and cloud computing also provides that. Microsoft Teams, for example, allows managers to see at a glance who is teamed up on any particular file and then look closer to find out the precise history of changes to the file, and who made each change. If check-ins or confirmations are required, the cloud can send them to manage systems immediately to save even more time.

Client Connections

All this internal communication is also bolstered by external connections. Cloud storage and cloud data, in general, are much easier to share with clients and customers as needed. This is an excellent way to share large files with prospects and exchange information quickly to answer important questions.

Automatic Updating and Syncing

When a cloud-compatible system needs an update, there’s no reason to mess around with physical discs or data sticks – it can simply download what it needs right off the Internet. The same goes for syncing. Via the cloud, when you update data on a program using one device (say a smartphone), that program will be updated on all devices (your desktop and laptop too) when you log back in. Data backups are handled in a similar way. Basically, all improvements and changes to the system are easier and faster to arrange.

We’ve covered plenty of the general benefits of cloud computing here, but there’s a whole world of more specific advantages for your Omaha company, ready to be customized from available services. Learn more about the latest IT services by contacting InfiNet Solutions today! We’re available at (402) 895--5777 or [email protected].

Just in case you missed it, Omaha Magazine ran a story on April 1 that featured InfiNet Solutions (which was itself based on a story about us that ran in the Faces of Omaha section called “Managed IT Services” – p. 36). We’re not trying to be boastful, but it’s nice to get some official recognition in our community for what it is we do best – Omaha IT services!

We feel that, obviously, this is the best kind of advertising one can get – to be featured in two prominent Omaha publications as one of the city’s finest IT companies – and we hope you agree!

Here are some related FAQs for you on this subject below:

Can you tell us more about what you do best – IT network managed services?

We’d be happy to! Absolutely! Basically, we understand what it takes to be among the top IT support companies in Omaha. We make sure our standards of excellence and quality inform all our IT strategies with optimal results for our clientele.

What’s included in your managed services program?

Most of our managed services agreements include guaranteed on-site support visits as part of an agreed-upon schedule, plus reviews and maintenance of computers, servers and networking hardware, as well as software support. Whether you need remote support or on-site support, we’ll always be sure to meet or exceed your needs.

Do you cover business telephones as well in your contract IT services?

Of course! If you need to add business telephone solutions to your managed services support contract, we’ll make sure you have the peace of mind regarding your VoIP, hosted PBX or other network phone setup to be able to focus on growing your business.

Could you elaborate more on your approach as IT consultants, please?

Sure thing! As your go-to IT consultants in Omaha like our team of highly-skilled experts to be able to respond to and remedy any challenge or issue that may arise, with 24/7 Help Desk support standing by to field your requests for assistance. Also, to be a standout among Omaha IT companies requires being equipped with more expertise than the average tech support company, and knowing how to inspire client loyalty in an ongoing fashion.

What industries do you provide IT services for?

We’ve done a good amount of work for companies in the following industries:

• Architecture and engineering firms
• Healthcare facilities and clinics
• Small businesses
• Law firms
• Senior care facilities

But, no matter what industry you’re in, or the scope of your business operation, and regardless of your IT challenges – InfiNet is here to help you achieve your business networking goals.

Excellent! Sounds like you’re the best-managed service provider in Omaha for my money. When can we get started? 

As soon as you contact us at 402.547.4300 or at [email protected] and we can do a summary evaluation on how our Omaha IT services company will be able to deliver you the best results for your IT networking requirements!