Michael Johnson, Author at Infinet Solutions

Northcentral Technical College in Wisconsin Targeted by Cyber Thieves

Northcentral Technical College (NTC) in Wisconsin has experienced a crippling cyber attack that shut down most of its classes from Monday through Wednesday. The cyber attack triggered system outages all over the school causing school officials to issue a public notice on the homepage of the college website that read:

“We apologize for the inconvenience but we are continuing to experience IT system outages. NTC’s Information Technology team is working diligently to bring information systems back online. We will continue to post updates to this page as they are available.”

Cyber Threats

Cyber forensics investigation underway

The college would not release any specific information about the data that was lost, but they did reassure their students and faculty that no one’s personal data was stolen. They have since hired a cyber forensics team who will perform a thorough investigation of the cyber intrusion. School officials want to know what type of information was targeted and whether any data was lost or compromised.

Marketing and public relations director, Kelsi Seubert, commented saying, “NTC’s Information Technology team is working extremely hard to bring information systems back online and we will communicate additional updates to students and staff as they are available.”

Seubert also sent an email out to students and faculty that reassured everyone that an investigation was underway but would require some time to complete. She also mentioned that the initial attempted hack occurred on June 4th.

The school has stated that all classes will be resumed on Thursday and that campus life would soon return to normal. A few classes that were not impacted by the breach were carried out as usual.

Summer school

The summer class schedule had just begun on Monday with students showing up to take advantage of Northcentral’s summer learning programs. The school offers a unique array of subjects ranging from technical diplomas to Information Technology training. Students can take summer courses to get additional credits so they can graduate sooner, or they can catch up on classes they may have missed.

The school has a flexible curriculum that includes virtual educational opportunities, online classes, late-start classes, winter enrollments, and many others. They offer associate’s degrees, certifications, and technical diplomas. In the accelerated credits program, students can get three credits in three weeks by taking augmented versions of the class.

Cyber breaches on the rise

Security breaches and cyber-attacks have become common in the news. Though it seems like everyone should know by now what it takes to prevent them, cyber thieves are escalating their tactics with each new attack.

In over 90 percent of these events, human error is to blame. A school official or teacher may have inadvertently clicked on a suspicious link. The latest phishing attacks include emails that look almost identical to what you might get from a bank or credit card company. Often, the email will say that something is wrong with your account. Cybercriminals use fear to gain access to your personal log-in information. An email might say something like:

“Alert! You have been locked out of your ABC Credit Card account due to suspicious activity. Click the link below to sign in and change your password.”

Once you click that link, you may be redirected to a phony website where the hackers will steal your password and username. Now they have legitimate access to your credit card account. They can go online and buy the merchandise having it shipped to an address overseas.

In this situation, never click on the link that’s embedded in the email. Instead, open a fresh page in your browser and navigate to your credit card account the way you normally would. Log in and check your messages. In most cases, there’s absolutely nothing wrong with the account; it was just a ruse to get you, the consumer, to give away your password and username to cyber thieves on the other side of the world.

Third party vendors

Colleges and schools do business with a wide number of third-party vendors. If these vendors have access to any of your important data, then they should be thoroughly vetted in advance. Though a school or business cannot control the activities of third-party vendors, it’s important to make every effort to ensure that they are observing stringent security regulations.

Faculty training

All school faculty should attend regular security meetings to learn about the latest cyber threats and how to avoid them. Training employees and teachers have proven to reduce the number of cyber breaches. Training should include facts about how security breaches occur and what to do to stop them. Faculty should understand the difference between ransomware and malware. They should be familiar with the many types of phishing and spear phishing attacks. These are just a few of the many ways an organization can protect itself against cyber- attacks.

Northcentral Technical College life returning to normal

Though school administrators have reassured everyone that no financial, personal, or confidential information was stolen, the investigation into what happened is only just beginning. It often takes months for an organization to realize the full extent of a cyber-breach. It can be years before the true cost of the security breach is fully understood.

Northcentral Technical College located in Wausau, Wisconsin, is a community college and member of 16 schools in the Wisconsin Technical College System.

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Microsoft Reveals Innovative Features for Its New Outlook 2018

The new features in Outlook are designed to help users save time and be more productive. Since we spend so much time writing and answering emails, this is one area where most of us would love to be able to get done faster. Microsoft designed Outlook with lots of thought and effort. In addition, they add exciting features every year or so. They do plenty of solid research when designing all their products because they believe in finding out what users are asking for and providing that.

Microsoft Outlook 2018

Intuitive design

You can see the planning that went into developing this version of Outlook. Most people will pick up how the new features are used pretty quickly though since this version is similar-looking to older ones. All Office 365 products share a similar look and feel in their design. The Ribbon contains many of the same features whether you’re using Word, Powerpoint, or Outlook.

Outlook’s new design is so streamlined that the new features transform the way you connect to your people and technology. It will infuse power into every productivity task. It comes with better security to ward off hackers. Keeping your email safe and secure is an important job. Today’s software programs and apps must contain higher level security features in order to address the growing number of data breaches going on all over the world. Microsoft does a good job of incorporating better security measures than many other companies.

There are a lot more new things to see and do in the new Outlook 2018. It can be configured to give users the convenience they’re looking for in an email program. Once you learn the ins and outs of the program, you can fly through otherwise boring tasks.

Below, we check out 5 of the coolest new features in Outlook. They should help you get your work done each day with time to spare.

Multiple time zones

Traveling around the world? Trying to sync appointments with people on various continents? Whether you’re just flying to Chicago or going to Tanzania, you can configure Outlook to set up meetings based on whatever time zone you choose. Appointment times will sync up depending on where everyone is. Each person is given the meeting time in their own time zone so no one will be late for the meeting. This is a super convenient feature that everyone will appreciate since the business world is now a global affair.

It’s easy to set this feature up. Open the Windows version of Outlook, then add an event by selecting File > Options > Calendar Time Zones. Now choose the option, “Show a second-time-zone.” If you’re using Outlook on the web, you should click on the drop-down arrow called “Time Zone.” This item can be found in your Calendar. If using a Mac, you can add extra time zones by navigating to Outlook > Preferences > Calendar Time Zones. With a little practice, you can become a pro at setting up various meetings with customers and team members around the world.

RSVP

Invite the whole crew to a picnic at the lake. After all, fun outdoor events are a good way to build camaraderie. Outlook makes it easy to send invitations, whether it’s a party, picnic, big meeting with the boss or just a lunch date. RSVP keeps track of who is coming (Tracking Option) and whether RSVP’s have been replied to. You’ll get reminders about the event based on how you set it up. You can get daily or weekly reminders. This feature is offered for both the meeting organizer and attendees.

Office Lens for Android

This is a really simple but helpful feature that lets you integrate the Microsoft Office Lens into your Outlook email program. It only works for Android though. It’s easy to use but very useful. Simply open an email that you want to send to someone. Next, tap the photo icon while creating your message. Now you can take a pic of anything and embed it in the document. You might want to include a photo of a colleague sitting across from you. You could snap a photo of a whiteboard or even a document. Outlook optimizes the photo, then embeds it into your email. There are countless uses for this handy feature.

BCC warning

We’ve all accidentally sent emails to the wrong person. Sometimes, it can be quite embarrassing. This is often the case if you get “BCC’d” on an email and decide to reply. Often people use BCC because they do not want the other people included in the email to know that a specific person got a copy of it. In the new Outlook, if you should hit “Reply All” to an email where you were BCC’d, you will get a warning message. It may say something like, “You were bcc’d on this email. Are you sure you want to reply to all?” We all need someone around to double check our actions from time to time and this feature might save you some embarrassment one day.

Bill-pay reminders

What if an email program could remind you when bills are due? Wouldn’t that be convenient? Outlook has the ability to identify the bills in your inbox, then put together a summary of them each day. This will appear at the top of your email when you first turn it on. Two days before the due date for each bill, you’ll get a reminder. The email program automatically adds an event to your calendar for the actual day the bill is due. Now there’s no excuse for forgetting to pay the light bill.

Conclusion

Outlook has many more really helpful features designed to make your life a little easier. Once you learn all the tips and tricks, you’ll cut time off your work day and get things done more efficiently. If you’d like to learn more about the new Outlook 2018 features, please visit this article.

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What Are Code Signing SSL Certificates and Why Use Them?

The concept of Code Signing SSL Certificates includes protecting users against phony software and assuring that the software is not infected with a virus. Most reputable companies require this certificate before accepting a product and using it. In today’s world, it’s the safest method of guaranteeing that software has not been altered or compromised.

Code Signing

Types of Code Signing SSL Certificates

There are several types of Code Signing SSL Certificates. The Business Validation SSL certificate requires that the software manufacturer or developer provide verification documents to the Certificate Authority. Once these documents are submitted, it can take three days for approval. This approval guarantees the authenticity of the digital program.

Code Signing SSL Certificates for Individuals are used less, though still important. If an individual programmer creates an app or software product and wants to include a Code Signing SSL Certificate, then the programmer must provide documents that prove his/her identity. The Certificate Authorities check to make sure this person is who he says and that he is the author of the digital work.

What is a Code Signing SSL Certificate?

This certificate is a way for the programmer to digitally sign his or her work. An authentic Code Signing SSL Certificate includes a company or individual’s name, their signature, and often a timestamp, though this is not required. With this certificate, end users can feel confident that the program will work as promised. SSL Certificates are used on software programs, applications, script, code, and drivers.

Improving Internet Security

Security on the World Wide Web has become an important commodity. There are phishing attacks launched daily. Along with that, ransomware has become quite prevalent. Attackers lock your computer files then demand a ransom be paid, usually in Bitcoin. Add to that so many computer viruses and worms hid within suspicious links that it’s difficult to keep up today.

In spite of the great amount of publicity about these attacks, many are successful due to a poorly educated public. Most users admit they sometimes click on links or visit sites they probably shouldn’t. It’s human to think that bad things only happen to other people.

Large reputable companies like Microsoft simply can’t take chances with their security or risk exposing end users to harm. The cost in both time and money would be too great; not to mention the damage to their reputation. That makes the Code Signing SSL Certificate very critical to businesses with a strong reputation to protect.

With this certificate, we can be assured of two important elements:

Content Source Authentication — ensures the developer’s code legitimacy
Content Integrity — verifies that the code is authentic and has not been tampered with

How to view the SSL Certificate

To authenticate a software program, click on the certificate that has been issued. You should be able to view the publisher’s name. There may be other information such as the timestamp. If it isn’t there, then the software originates from an “Unknown Publisher”. It may or may not be authentic. It could contain spyware, ransomware, malware, or other viruses. In some cases, thieves download authentic-looking programs onto your computer with a dangerous script running in the background. These lines of code can allow the Software Pirate to steal passwords and/or personal information.

How do Code Signing SSL Certificates work?

Just like other SSL Certificates, the Code Signing Certificate is created based on the public-private key pair. Though a key pair is related mathematically, the private key can only be decrypted by its original owner. Public keys are made available to anyone with access to the public repository. If you have a message that you only want one person to be able to read, this can be done using a private key. It always remains confidential and private to its respective owner.

This history of Cryptography

The concept of cryptography began as early as 1874 when William Stanley Jevons wrote a book called The Principles of Science. In it, he described various ways of creating a message that could only be read by the intended party. His theory was to produce a long random number that could only be known by one other person. For years, various mathematicians worked on the idea until 1970 when a British cryptographer working for the UK government came up with what he called, “non-secret encryption”.

Cryptographers and scientists saw the important applications for military use. Being able to send messages that the enemy could not read became a vital function of national security for all governments. Though this type of cryptography is still used today, it’s more common usage now is to protect software programs from alteration.

Why are SSL Certificates necessary?

When an application or program does not have a Code Signing SSL Certificate, any programmer can go into it and change lines of code however they want. This leaves everyone vulnerable. Maybe the programmer improved the software but maybe he added a Trojan worm. Individuals and especially companies have a lot at risk and simply cannot afford to download malware or ransomware that would lock up all their files.

Reputable software manufacturers want to ensure that their products are free from tampering and the Code Signing SSL Certificate makes alteration impossible. It’s the perfect way to let users know that the software or app is authentic.

The process of creating a Code Signing SSL Certificate

There are multiple steps required in the process of creating the Code Signing SSL Certificate. The process begins with the actual code signing itself. This confirms the identity of the person or company that created the software. The steps are briefly outlined below:

The software developer requests a Code Signing SSL Certificate.
The identity of the developer is certified.
A special Code Signing program is used to attach the SSL certificate to the software as a digital signature.
The developer can now send the program out to publishers.
Publishers double check to make sure the digital signature is authentic.
A time stamp is often entered so that the certificate doesn’t expire.

Conclusion

Once you have a Code Signing SSL Certificate, you can assure users that it’s safe to use and contains no viruses or malware. Big publishers often require these certificates so they can use this as a selling point when reselling the software or app to end users. Many people will not buy a piece of software if it does not have this certificate.

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THE 7 C’S OF COMMUNICATION

From the word go, the term communication indicates that there is more than one party involved in the conversation. For there to be effective communication, both parties must understand what the other is saying. Communication in business is somewhat different from casual communication, say among friends. In business, the stakes are higher. Much more is involved and there is much more to lose, therefore, it is important that the communication is as effective as possible.

Effective Communications

There are certain rules that need to be followed for communication to be effective. These have been summarized as the 7C’s and are believed to guide communication especially in business. The 7C’s of communication is meant to inform people who do not know much about the rules of communication. Below, we discuss the 7C’s of good business communications.

Conciseness

First of all, communication needs to be concise. Conciseness simply means that you get to the point. Communication in business that does not convey to the other party exactly what the person is saying can be frustrating. It not only wastes time but can also lead to mistakes when the information conveyed is not understood. For this purpose, it is important that the message is conveyed in a concise manner. Of course, don’t be abrupt or rude, but be sure that you make your point. In today’s fast-moving world, business people appreciate it when you say what you mean and don’t leave listeners wondering.

Completeness

The message communicated needs to be complete. Do not assume that the person you are talking to will fill in the blanks or read between the lines. Ensure that before the conversation comes to an end, the person you are talking to has understood you completely. It is common knowledge that different people react in various ways to information that is presented to them. In addition, each person’s level and speed of understanding varies. Leaving people to complete information for themselves opens up the material being conveyed to misinterpretation. Depending on the level of communication, mistakes that arise as a result of incomplete information being passed can end up being quite costly to the business.

Clarity

Always remember that clarity is key. Imagine a situation in which you need an employee to make certain purchases for your business. You give the employee the instructions, focusing mainly on the exact items to be purchased, the quantities needed, and the budget. The employee when making the purchases, however, ends up purchasing the wrong items or the wrong quantity. Can you imagine the impact that this would have on your business? This is just one of the reasons why there needs to be clarity on the information being passed. Say exactly what you mean, exactly how you mean it.

Consideration

Keep in mind, whenever you are communicating with someone else that the other party is a human being with needs, feelings, life experiences, and certain biases. Knowing your audience is important if you are going to communicate effectively. Whether you know your audience or not, however, strive to be thoughtful in all your communications. Consider the other person’s feelings, their beliefs, their culture, and their biases. This can ensure that the message you are conveying is not received in a negative light. If possible, ensure that the message resonates well with your client.

Correctness

Correctness means that the message you are delivering must be accurate. Do not rely on fake news sources, for example, to inform the information passed. Instead, verify the facts before communicating with others. This will maintain your credibility with the other party and increase their trust in you. Secondly, the correctness of information reduces the chance of misleading information being passed on to others. This, in turn, protects you from liability for misrepresentation. Even large news organizations report incorrect information nowadays. Though this can temporarily improve their ratings, it also tarnishes their reputation. People will always return to the most reliable news source at the end of the day.

Confidence

First impressions are everything. They matter a lot. First impressions dictate how your audience will receive the piece of information that you are attempting to pass on to them. A good communicator is confident. This inspires confidence in listeners. A poised speaker is more likely to be received in a positive light. Their message will be regarded as important.

Conversational

Communication that is conversational is important for both parties. Such communication ensures that no one is left out and that, at the end of the day, the ideas of both parties are taken into consideration. Conversational communication prompts both parties to listen well and respond appropriately. It can prevent misunderstandings.

Final thoughts

Good communication is an important part of the business. Business owners who communicate well are often more successful than those who don’t. They’re more respected in the community and more likely to build healthy, long-standing relationships. The art of being a good communicator is something that comes naturally to a few people but it can be taught. And, it’s well worth the time and effort to learn this trait. Especially, if you’re planning on being in business for a long time.

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Google Ready to Roll Out Mobile-First Indexing

For many business owners, Google’s announcement to switch over to mobile-first indexing comes as a real shocker. It’s a revolutionary thing to do in a world of disruptive technology. Since the beginning of the World Wide Web, a company’s desktop website was their first and foremost consideration when developing a marketing plan. With the new changes announced by Google, all that changes. Now, a company’s mobile website is what must be in prime condition.

Mobile SEO

For some business owners, this change will just be a bump in the road. For others, it’s a huge sinkhole where their profits could fall in and never be seen again. Many business owners still struggle to get their mobile website in excellent working order.

One business owner commented recently, “My mobile website comes up with these huge, looming images and you can’t really read much of the text.”

If this is you, then it’s time to get serious about fixing those issues. The top 5 problems that business owners face with their mobile website are:

Being denied access- Users hate getting those little messages that the mobile site they’re searching for isn’t viewable on their device. Or, some say, “Mobile support coming soon.”
Performance- Why can’t a mobile website just work the same as a regular one? That’s a big question with lots of answers. Sometimes the mobile device is at blame. Sometimes it’s the load speeds/internet connection.
Design- Many users have landed on mobile sites where the images overlay the text, so you can’t really read anything. It’s frustrating and it usually ends with the user going someplace else to shop.
URL redirects- This confounded message has been the scourge of surfing the web for many years. There are several reasons why you might get a redirect message. It could be that you typed the wrong thing in your browser. Sometimes links are broken. Other times, the website owner simply has several pages that refer to the same site and they need to do some maintenance. It can also be the result of phishing attempts.
Confusing apps- There’s no excuse for this but many business owners have attempted to save money by doing it themselves or hiring a non-professional to design their app.

Why is Google Doing This?

Back in November 2016, Google announced their initial mobile-first indexing effort. They called it “an experiment” and it seemed like a good idea on the face of it. However, no business owners could foresee that the Tech Giant might eventually decide that mobile sites were more valuable than desktop sites.

The reasons they give seem pretty concrete. Almost 60 percent of all searches are performed from a mobile device now. A report from 2015, verified that 56 percent of global search queries originate from a mobile phone. Mobile traffic was responsible for about 49 percent of all website traffic according to this report.^[1]

These numbers are expected to rise significantly over the next ten years. Google has a long reputation of knowing where the next big trends will take place so you can trust their word when it comes to topics like this. The only thing left to do is make sure your mobile website is amazing!

The Good News

Google has repeatedly said that they will transition into this new phase slowly. That’s the good news. All this will not take place overnight. Instead, Google will give business owners time to fix whatever they need to so their mobile site will be first-class.

The other piece of good news is that Google has assured business owners that if they do not have a mobile site, the google bots will still continue to crawl the desktop version of the site. That means your revenue stream should not decline for lack of a high-performing mobile site.

The Google announcement says, “If you only have desktop content, you will continue to be represented in our index.”

Further Clarity Needed

Google also made it clear that mobile-first indexing does not mean that there will now be two separate indexes performed. There will still be only one and it will focus on mobile sites, not desktop sites.

The reason they cite for this is:

“…To better help our primarily mobile users find what they’re looking for.”

For those who don’t know, mobile-friendliness has always been a major factor in determining how a site is ranked. Of course, it’s not the only factor, but it is still a component of ranking your website. Google is quick to point out that if a non-mobile-friendly page has the best (most relevant) information, it will still rank higher than a mobile site with similar content.

The Bottom Line

All business owners should begin to see more traffic in their logs from Googlebot Smartphone. Google search results will contain snippets that have been generated from the content on the mobile version. Though Google has historically used the desktop version of your site for its indexing purposes, times they are a’changin’.

We can either get on board with the changes or be left out in the cold. Most business owners are already hard at work making sure their mobile website is the best it can be. For those who are willing to go the extra mile, this could be a great time of increases in traffic and sales. The sites that are ready to go are the ones that consumers will flock to for all their buying needs.

[1] https://searchengineland.com/report-nearly-60-percent-searches-now-mobile-devices-255025

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